Our Answers to Your Most Asked Questions

The office is located at: 1118 Kensington Road NW Calgary, AB T2N 3P1

Office hours are 9:30am – 4:00pm Monday to Friday. The office is closed all statutory holidays.

To contact the office, please call 403.270.3062.

Rent is due on the first of every month, regardless of the first landing on a weekend. All rent must be received by the office by midnight to ensure no late fees.

Cash is not accepted as a form of payment.

EFT payments can be sent to [email protected] on or before the first of the month.

PAD agreements, a direct bank withdrawal, can be setup by contacting Fatime Saleh at [email protected]

Cheques and bank drafts can be dropped off at the office or in the front mail-slot at anytime prior to the first of the month.

Should you have any questions or concerns regarding your rent, please call the office at 403.270.3062.

Please submit all maintenance requests online by clicking here.

NHA has an after-hours emergency phone line for any resident emergencies; please call 403.651.3717. The following are considered emergencies:

A leak or pipe burst

Flooding

No heat/no water/no power

Fire in your unit/building

Appliance breakdown

Elevator breakdown

Any incident requiring police access

If there is a fire in the building, we encourage residents to leave the building immediately and then call 911 first. They can then call the NHA emergency line after calling 911.

If a call is made to the emergency phone that is considered a non-emergency, a fee may be charged back to the resident (specifically in the case of continual mis-use).

NHA encourages all residents to provide their spare set of keys to a trusted friend or neighbor to ensure access to their unit if that resident locks themselves out of their apartment.

If a resident is unable to gain access to the apartment, the office can be called during office hours to be let in. During off hours, the emergency phone can be called; however, a fee will be charged for any after hour access.

Yes. As a requirement of the RGI program at NHA, we require an annual submission of a Notice of Assessment during tax season (as per our lease agreement). If a resident’s income changes throughout the year, it is the resident’s responsibility to inform the office of this change as soon as possible to ensure no fees or back payments are required.

All residents are required to store and change out for themselves lightbulbs and fire alarm batteries. Units must be maintained in a clean and orderly state; NHA recommends an annual deep clean within each unit.

NHA performs annual suite inspections to ensure these items are maintained by the resident.

Residents are required to abide by the rules and obligations of their lease agreement, remembering that NHA is comprised of a community of individuals all deserving of the right to a safe, secure. and comfortable home.